Return & Exchange Policies
Return and Exchange Policy:
At GotFeverLingerie, we strive to ensure your complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, or you may simply change your mind. Therefore, we offer a comprehensive return and exchange policy that is designed to make your shopping experience with us as convenient and worry-free as possible.
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Returns Accepted for Any Reason: We accept returns for any reason within 15 days from the date of purchase. Whether the product is defective, damaged, or you simply changed your mind, we'll gladly accept your return.
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Exchange Policy: In addition to returns, we also offer exchanges for any item within 15 days of purchase. If you received the wrong item, the product doesn't fit, or you decide you'd prefer a different color or style, we'll be happy to facilitate an exchange.
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Conditions for Returns and Exchanges: To be eligible for a return or exchange, the item must be unused, unworn, and in its original packaging with all tags intact. We reserve the right to refuse returns or exchanges if the product does not meet these conditions.
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Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges. Please ensure you retain your proof of purchase until your return or exchange is processed.
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Refund Process: Once your return is received and inspected, we will process your refund within [number of days] days. Refunds will be issued to the original payment method used for the purchase.
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Exchange Process: If you opt for an exchange, please indicate the desired replacement item when initiating the exchange process. Once we receive your returned item, we will ship out the replacement promptly.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.
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Damaged or Defective Products: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
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Non-Returnable Items: Some items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable at the time of purchase.
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Customer Satisfaction Guarantee: Your satisfaction is our top priority. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team. We're here to help!
By shopping with us, you agree to abide by the terms and conditions of our return and exchange policy outlined above. Thank you for choosing GotFeverLingerie. We appreciate your business!